Refund policy

Return & Refund Policy

Made-to-Order Products

At The Pajama by Clara, every pajama and sleepwear item is custom-made to order with your selected design, pattern, color, and personalization options.

Because each item is made specifically for you, we do not accept returns or exchanges for a change of mind or customer-selected size, color, or design. However, we will gladly help resolve issues involving damaged, defective, or incorrect products.

Order Cancellations and Changes

You may request to cancel or modify your order within 12 hours of purchase by contacting us via email at support@thepajamacrew.com or phone at +1 (661) 422-5525 with your order number.

After 12 hours, cancellations and changes are not guaranteed, as production may have already begun. Please contact us as soon as possible, and our team will check whether your request can still be accommodated.

Approved cancellations will receive a full refund to the original payment method.

Cases Not Eligible for Returns or Refunds

We do not accept returns or refunds for:

Selecting an incorrect size when the item matches our published size chart.
Changing your mind regarding color, fabric, pattern, or design preference.
Spelling errors, typos, or incorrect customization details submitted by you and reproduced accurately.
Changing your mind after production has started.

Please carefully review the size chart, product descriptions, fabric specifications, and personalization details before placing your order. Minor color variations caused by monitor or screen display settings are standard and not considered defects.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, has a manufacturing defect, or does not match your ordered design, size, or personalization, please contact us within 30 days of delivery.

Please include:

Your order number.
A description of the issue.
Clear photos showing the entire item and the specific issue/defect.
Photos of the packaging/shipping label if shipping damage is involved.
Clear measurement photos against a measuring tape if the issue concerns garment sizing/dimensions.

Once the issue is verified, we will generally provide a free replacement, including shipping. Depending on the specific situation, a full or partial refund may be offered instead.

Please do not return any item to our business address without contacting us first. If a physical return is required for a verified defect or order error, we will provide full return instructions and cover the return shipping costs.

Refunds

Refunds may be approved for verified shipping damage, manufacturing defects, incorrect items, or production errors.

A replacement is generally our preferred resolution to ensure you get the product you wanted. If a suitable replacement cannot be provided, we will issue a refund for the affected item and applicable shipping fees.

Approved refunds will be processed back to your original payment method. Please note that your bank or payment provider may require additional business days to post the funds to your account.

30-Day Claim Window

Please report any product issues within 30 days of delivery so we can investigate and arrange an appropriate resolution promptly. Requests submitted after this 30-day window may not qualify under this policy. This timeframe does not limit any mandatory rights you may have under applicable consumer protection laws.

Lost Packages

If your package appears lost in transit, please contact us at support@thepajamacrew.com with your order number. We will open an investigation with the shipping carrier.

If the shipment is confirmed lost by the carrier, we will produce and send a replacement at no additional charge. If a replacement cannot be provided, we will issue a full refund for the lost items and shipping charges.
If tracking shows “Delivered” but you have not received your package, please contact us promptly, and we will assist you with carrier verification and next steps.